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Voice messaging – 3 easy steps

Downloading
You download the file with a list of phone numbers to be called
Calling
System calls through the downloaded list of clients
Result
The client who will answer the phone will hear the recorded message or will be connected to a manager

Application

Transport companies
Informing about the status of the order for taxis, logistics companies, cargo carriers, etc.
Medicine and services
Reminding clients of the visit. For medical institutions, communal and other services.
Scope of security
Informing about force majeure and emergency situations. Security, technical enterprises, State Emergency Service
Evaluation of company work
Automatic calls will help you quickly get customer feedback on service quality.
Banking sphere
Reminding of non-payments, loan repayment periods and other unfulfilled obligations.
Call-centers
“Clearing” the customers’ database. Operators communicate only with the interested subscribers

API integration. Scenario

Integration of voice messaging with an online store:

Order
Your site sends data to the server via the API
Our server
The system generates a message with the IVR (voice menu) and calls the client
Client
Listens to the status of the order. IVR helps to quickly contact you
Result
Client contacts the manager, learns information about the order and makes an order. The system minimizes the percentage of abandoned baskets, helps to increase profits, and reduces customer discontent.
Our server
Listens to the status of the order. IVR helps to quickly contact you.
Get a personal offer

Our manager will contact you to tell you about the service and make a profitable offer that meets the goals and objectives of your business.

How does the voice messaging works?

Example no.1. Microfinance organization "Prozajm".

Task

Inform customers about the debt and offer the customer to contact an operator to resolve the problem. Calls are made according to an Exel table. The amount of the debt is in the message.

Message template

“Hello. The debt owed to the OOO “Prozajm” is {the amount of debt in roubles} roubles {the amount of debt in kopecks} kopecks. To resolve this issue, you can contact with the company employee by pressing "1" on the keyboard”

Statistics

Total number of phone numbers: 2500
Total number of connection attempts: 3756
Connections: 2268
Number of subscribers who listened to more than 80% of the message: 1875
Readdressing to the operator: 517
Total duration, min: 756

Cost and results:

Cost of connections: 1512 руб
Cost of speech synthesis: 680,4 руб
Total price: 2 192,4 руб

Result: 452 debts were repaid for 3 days, total sum of debt repaid: 2 376 164.25 rubles.

Online auctions site
Validity verification of the customers’ numbers, which are registered on the company's portal.

Food delivery service
Checking the service quality.
Calling and interviewing customers who made an order during the day.
Get a personal offer

Our manager will contact you to tell you about the service and make a profitable offer that meets the goals and objectives of your business.

Sending SMS
Advertising and service SMS mailing with a digital or alphabetic sender’s name.
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Viber mailing
Advertising and official mailing via Viber. Price is lower than for the SMS mailing, targeting, profile photo and sender’s name.
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Sending emails
The most inexpensive channel for effective communication with the clients. Convenient editor and multiple patterns for effective mailing.
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